The best part of those people who ask to speak with a supervisor when you tell them something they dont want to hear is when that answer came directly from your supervisor. The glorious part is when you get the supervisor who tells them the same thing right after you. People need to learn that rules don't bend for a singular person especially when they're government related.
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My absolute favorite thing for these kinds of people is:
"Can I speak to someone in charge?"
"You just did."
Gets them every time.
I use to have a government job and all the classes and seminars I had to listen to just to do the basics is crazy. Only to have someone who reads three things on Facebook show up and scream how the system you studied works.
That. That is exactly what happens.